Exchange or Refund Policy

A 6% admin fee will be deducted for the cancellation of any order, including any payment surcharges associated with the payment method used.

You can exchange any product within 7 days of purchase under the following conditions:

The product must be sealed/unopened and in its original condition with all packaging and the purchase invoice.
If no suitable product is available for exchange, you will receive a store credit or gift card for the amount paid at the time of purchase.
Items purchased on finance cannot be exchanged for a gift card.
Special order items are excluded from this exchange policy.

Change of Mind or Incorrect Purchase
If you change your mind or realize you purchased the wrong product:

An exchange is possible within 7 days if the product is in original, unopened condition.
If no suitable product is available for exchange, a store credit or gift card will be provided.
No refunds will be issued for change of mind.

The following items are excluded from the 7-day exchange policy unless faulty:

If you receive the wrong product, we will:

Supply the correct product (if available) or issue a refund or store credit.
The incorrect product must be unused and in resalable condition.
Notify us within 7 days of purchase/delivery.

If your product is damaged during delivery:

We will replace the item (if available) or issue a refund or store credit.
Notify us within 24 hours of delivery.

If your product is faulty upon arrival or during first use:

We will repair, replace, or provide a refund/store credit in line with the Consumer Guarantees Act.
The product must be returned to us for testing and verification of the fault.
Returns of this nature must be made within 14 days of purchase/delivery.

If your product becomes faulty within the warranty period:

We will repair, replace, or provide a refund/store credit if a suitable replacement is unavailable.
You are responsible for the cost of returning the product to us.
You may also contact the manufacturer directly for repairs or replacement.

A restocking fee of 6% may apply for returns accepted at our discretion.
If a returned product is found to be not faulty, a testing fee and return freight charges may be applied.

Any bonus or gift products as part of a promotion must be returned with the primary product in warranty claims that result in a refund or store credit.
Gift cards issued as bonuses must be unused and returned with the primary product. If used, the amount will be deducted from the refund.

We do not provide refunds for change of mind purchases, so please choose carefully.

If the product is faulty or does not comply with the guarantees under the Consumer Guarantees Act, we will provide a repair, replacement, or refund as required.

Freight charges will not be credited.
If purchased online, we will arrange for collection of incorrectly supplied or damaged goods at our cost, where applicable under the Consumer Guarantees Act. Otherwise, you will be responsible for all delivery and insurance costs for returning goods.