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Exchange or Refund Policy

*Note: A 6% admin fee will be deducted on cancellation of any type of order. This includes any payment surcharges for using the payment method.

7 Day Right of Exchange:

The customer can return any product for an exchange within 7 days of purchase. On the condition that the product is returned in its original condition with packaging and invoice. If you change your mind we won't be able to offer Exchange of Productย 

Products below are excluded from this guarantee, except where they are faulty:

  • Headphones/Earphones
  • Personal Care Items (for example; shavers)
  • Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e. iTunes
  • Software
  • VR Headsets
  • Extended Warranties
  • Wearables

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Refund Policy:

We do not have to provide refund if you change your mind about a purchase โ€“so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.