Terms & Conditions
TECH CRAZY online supply to personal shoppers
only. Items on promotion can be limited to one per customer. Please see
our Current Promotions Terms and Conditions for further details. If you have a
commercial inquiry, please contact our TECH CRAZY Commercial team. In the event
of limited stock sales, no further sales at the promotional price will be made
after the allocated quantity has been sold or the expiry date and time has been
reached. In the unlikely event where a product that has been ordered is no longer
available, our team will contact you as soon as possible to discuss your
options. This may result in the cancellation of your order or replacement with
an alternative product.
If there is an error in pricing online, in a product description, name or
product image, TECH CRAZY online reserves the right to contact the customer and
make the appropriate changes to the order. If an alternative option is not
agreed upon with the customer, the order will be cancelled and the amount paid
All orders are screened for legitimacy of payment. If an order does not meet
TECH CRAZY’s confidential security checks, the order will not be accepted. The
funds will be returned to the purchasing account and a notification of this
will be sent via email.
When we receive your order it will be screened and cleared of any security
issue, website error or stock complication; your order will be processed and
finalised. On completion of this process you will be notified that your order
has been processed, payment is then taken. This results in a separate required
agreement between you and us for the supply of those products.
For each order accepted you will be provided email or telephonic communications
to keep you informed of the progress of your order. We endeavour to also
provide Courier Track and Trace references for your convenience.
7 Day Right of Exchange:
The customer can return any product for an exchange within 7 days of purchase.
On the condition that the product is returned in its original condition with
packaging and invoice. If you change your mind we wont able to offer Exchange
Products below are excluded from this guarantee, except where they are faulty:
- Gift Cards, Sim Cards, Recharge Cards and Vouchers i.e. iTunes
- Unsealed printer cartridges
- VR Headsets
We offer extended warranty as well
rights as a customer
Your rights and remedies under Super Cover are
in addition to your rights under the Consumer Guarantees Act 1993 (CGA). Under
the CGA, Your Product must:
• be durable for as long as most people would
expect that kind of Product to last
• be fit for its purpose – do all the normal
things that people would expect that kind of Product to do
• be free of minor and major faults
• do what you are told it does including
anything you are told about the Product and anything written on the box or in
• arrive on time (if it is delivered) and be
in good condition.
If You think Your Product does not comply with
the above guarantees and you experience a problem with the Product, you may be
entitled to a remedy under the CGA, as set out in further detail below.
If you think a Product you have purchased from
us does not comply with the guarantees under the CGA and you experience a
problem with the Product, you may be entitled to a remedy under the CGA. Where
the failure is not serious, we may choose to repair, replace or refund the cost
of the Product. Where the failure is serious or makes the Product unsafe, you
can choose a refund, a replacement, or to keep the goods (in which case we will
pay you an amount to cover the product’s loss of value). We will also pay you a
reasonable amount for any damage or extra costs caused by the fault. If you
discover a fault or failure in your Product, you can contact Techcrazy Group or
the store where you purchased your Product from. Where the failure is serious,
you must contact us and request a refund as soon as possible after you discover
the failure otherwise you may lose your right to that refund. You must also
give us a reasonable time to repair the failure. We do not have to cover the
cost of a repair if you do not contact us about the failure of the Product
We do not ship orders overseas if not arranged before.
You can arrange by call our/email or sales team.